Question 1

Do You Offer Low-Income Options?

Accepted Answer

Yes, we offer sliding scale rates to individuals who are struggling to access therapeutic services. These spots are limited and subject to a waitlist; please contact us for more details on rate options.  Additionally, we also work with those in colleges or universities on a sliding scale if needed.

Question 2

Are your services covered by insurance?

Accepted Answer

Some services may be covered by insurance.  We will discuss this at the time of scheduling.

Question 3

I have a virtual session, how do I access your virtual office platform?"

Accepted Answer

If you have a Video Session scheduled you will need to log on to the client portal. Once logged in, you will go to the appointments tab, and find your scheduled appointment. Click "start session" and you will be connected with your therapist. If you need help accessing the client portal website, please visit the "client portal" tab on our website.

Question 4

What happens if I have to cancel an appointment or if I miss a scheduled appointment?

Accepted Answer

All scheduled clients will receive a courtesy text reminder 2 days prior to their appointment time. You will have up to 24 hours before your appointment to reschedule to an alternative date or cancel your appointment. If you cancel with less than 24 hours notice or you do not attend your scheduled appointment, you will be charged a late cancellation fee.

Question 5

How often can/should I come to therapy?

Accepted Answer

This depends. Most clients decide to come weekly, bi-weekly, or monthly; however, it is dependent on your needs and how much support you would like to receive.

Question 6

I know someone who would benefit from therapy. How do I get them to contact you for help?

Accepted Answer

Although therapy is beneficial, it is only the most helpful and effective when we are willing and accepting to receive help. Thus, it is up to the person to decide for themselves whether it is the right time for them to seek therapy. You are more than welcome to pass on our contact information if they are interested.

Question 7

I am in a state of crisis, and I need immediate help, who do I contact?"

Accepted Answer

Please be aware that we are not a crisis center. For any crisis or emergency services, please reach out to your local mental health crisis center or emergency line (911) for immediate help in times of crisis.

Frequently asked questions